Shipping policy

Shipping Policy

Thank you for choosing [Your Brand Name]. We take great pride in the sacred nature of our products. Because our Murthis are spiritually energized (Sidh) specifically for the seeker, our shipping process differs from standard e-commerce stores.

1. Spiritual Processing Time (The 15-Day Rule)

All "Sidh" or "Energized" Murthis undergo traditional Tantrik rituals to ensure they are spiritually potent before leaving our sanctuary.

  • Preparation Period: Please allow 15 business days for the energization process to be completed.

  • Dispatch: Your order will be handed over to our courier partners immediately following the completion of these rituals.

2. Shipping Rates & Delivery Estimates

Once the 15-day ritual period is complete, estimated delivery times are as follows:

  • Domestic (India): 3–7 business days.

  • International: 10–20 business days (depending on the destination).

  • Shipping Costs: Calculated at checkout based on the weight of the brass idol and your location.

3. Order Tracking

As soon as your sacred idol is dispatched, you will receive an email and/or SMS notification containing your Tracking Number. You can monitor the progress of your shipment through our carrier’s website.

4. Packaging

We understand the sanctity and fragile nature of brass idols. Every Murti is packed using premium, multi-layered protective materials (bubble wrap, foam, and sturdy corrugated boxes) to ensure it reaches your altar in perfect condition.

5. Customs, Duties, and Taxes (International Orders)

[Your Brand Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Damages

If you receive your order damaged, please contact us immediately.

  • Mandatory Requirement: To claim a replacement for a damaged item, you must provide a continuous unboxing video showing the damaged product and the shipping label.

  • Please save all packaging materials and damaged goods before filing a claim.

7. Delivery Address

Please ensure your shipping address is correct at the time of purchase. We cannot be held responsible for items delivered to an incorrect address provided by the buyer.